Incoming Emails go to Deleted Items Folder in Outlook

Published: 16th November 2009
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Outlook PST corruption causes several abrupt symptoms, typically when you send or receive an email. A .pst file can get corrupt for various reasons, which are but not limited to sharing the file on a network connection, unexpected shutdown, application bugs and virus infection. To fix corruption issues associated with an Outlook .pst file, the application includes a tool called Scanpst,exe. It can repair most of the related file corruption problems. But because of its limited repair functionalities, it might fail too. At this point, you should restore the damaged file from backup or use a PST Recovery utility.



Consider a practical instance when you don't receive incoming emails, as expected. The incoming emails are supposed to be received in Inbox folder, but at times you might notice that these emails start going straight to Deleted Items folder. You receive the email notification, but when you open the Inbox folder, it is not there, but instead in Deleted Items folder.



Cause



There can be several causes for this behavior, some of them are listed below:



1-You have configured a rule to receive emails in Deleted Items folder instead of Inbox

2-An add-in is installed that is performing this operation

3-Your default delivery location is a .pst file, which is corrupt



Solution



To solve the problem, discussed above, you need to try these fixes:



1-You can check for the rule that might be sending emails to Deleted Items folder. To delete the rule, you can click Tools | Rules Wizard. Then in 'Apply rules in the following order' box, you can click the desired rule and click 'Delete'.

2-You should check for the installed add-ins and disable them, one at a time to determine the exact root

3-If these measures fail, your .pst file might be corrupt. To repair the file, you should run Inbox Repair Tool (Scanpst.exe)



In cases, when you cannot repair the file using the MS utility, you need a more powerful solution for PST Repair. There are several PST Recovery utilities that can repair a corrupted .pst file without damaging the data.



Stellar Phoenix Outlook PST Repair is the renowned product when it comes to safely repair a damaged .pst file. It has an interactive interface. The application can be used with Outlook 2007, 2003, 2002 and 2000. It is a comprehensive PST Repair utility that is competent to restore all .pst file objects.




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