Tips to Solve “The Inbox Repair Tool does not recognize the file .pst” Error

Published: 17th February 2010
Views: N/A

Microsoft Outlook stores all its e-mails and other items in a single database called PST. For the reason that the file can often get corrupt, Outlook installation includes a built-in utility called Inbox Repair Tool that is associated with a program file- Scanpst.exe. This tool can verify the integrity of PST database and repair its structure if found corrupted. But this tool is limited in its functionalities and thus fails to repair the PST in some circumstances. There have been several instances supporting the fact, one of them has been described later. If this occurs, the only solutions are to restore from a backup or to use a PST Repair Tool.

The further scenario will let you comprehend such situations in more detail. Suppose you use Microsoft Outlook as your primary e-mail client and thus have important e-mails in its PST file. At times, when you try to open the file, Outlook prompts an error stating that the file is not a personal folder. Next, you locate the Scanpst.exe file on your computer and start Inbox Repair Tool, but this fails too with an error messages such as below:

"The Inbox Repair Tool does not recognize the file .pst. No information can be recovered."

Your cannot copy, access or import this PST file.


Outlook PST is corrupt. This can occur for several reasons which include 2-GB file size limitation (for ANSI-formatted PST), unexpected shutdown, network file sharing, file system issues, third-party programs, and many more.

In this specific case, PST is corrupted beyond the repair capabilities of Inbox Repair Tool. This can occur if PST is oversized above 2 GB and/or severely corrupted.


You need to troubleshoot such problems using the following measures:

1)Check for a backup. If available and valid, delete the corrupted PST and restore from the backup

2)Use a third-party PST Repair software to scan and repair the file. A PST Repair Tool employs relatively efficient, yet safe, scanning algorithms to fix any sort of PST file corruption.

Stellar Phoenix Outlook PST Repair is a professional e-mail recovery tool that repairs corrupted PST and restores all e-mails, notes, contacts, calendars etc. in a new Outlook-readable PST. The PST Repair utility supports MS Outlook 2007, 2003, 2002, and 2000. The software has an interactive, Outlook-resembling interface- Easy to operate and navigate.

Report this article Ask About This Article

More to Explore